Shipping policy
SHIPPING POLICY
Last Updated: June 18, 2026
Thank you for shopping with TrailCarry. This Shipping Policy explains our order processing, shipping times, shipping costs, tracking, and delivery information.
Business Information
Store Name: TrailCarry
Website: https://jqter.shop
Email: support@jqter.shop
Phone: +1 (720) 409-8861
Address: 922 Moorpark St, Oakland, California 94603, United States
Order Processing Time
Orders are typically processed within 1-3 business days after payment confirmation.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Estimated Delivery Time
United States:
5-12 business days after processing
Canada:
7-15 business days after processing
United Kingdom and Europe:
7-15 business days after processing
Australia and New Zealand:
7-18 business days after processing
Other International Destinations:
10-20 business days after processing
Delivery times are estimates only and are not guaranteed. Delays may occur due to carrier issues, customs clearance, holidays, weather, incorrect addresses, or other circumstances outside our control.
Shipping Costs
Shipping costs are calculated and displayed at checkout before payment is completed. The final shipping cost depends on the shipping destination, selected shipping method, and order details.
Please make sure the shipping costs displayed on the website are consistent with the shipping settings submitted in Google Merchant Center.
Order Tracking
After your order has shipped, we will send a shipping confirmation email with tracking information when available.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
TrailCarry is not responsible for delayed, lost, or returned packages caused by incorrect or incomplete shipping addresses. If you notice an address error after placing an order, please contact us as soon as possible at support@jqter.shop.
Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us. We will assist you in checking the delivery status with the carrier.
Customs, Duties, and Taxes
For international orders, customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges required by their country or region.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to make changes or cancel the order.
Contact Us
For shipping questions, please contact:
TrailCarry
922 Moorpark St
Oakland, California 94603
United States
Email: support@jqter.shop
Phone: +1 (720) 409-8861